Privacy Policy

We collect personal information when you interact with us. This may happen when you fill in our online quote form, call or email us, book a job, or simply browse our website.

The types of information we may collect include:

• Your name
• Your phone number and email address
• Your home or business address and suburb
• Details about the electrical work you’re requesting
• Payment information when you pay for a completed job
• Technical data from your browser, such as your IP address, device type, and which pages you visited on our website

We only collect information that is necessary for the purpose you’re contacting us about. We do not collect sensitive information such as financial account details, health information, or government identifiers unless you provide them voluntarily and they are directly relevant to your enquiry.

We collect information in the following ways:

• Directly from you — when you complete our quote form, send us an email, call us, or speak with us on-site
• Automatically — when you visit our website, standard analytics tools may record your IP address, browser type, referring URL, and pages viewed
• From third parties — for example, if you contact us through Google or leave a review on our Google Business Profile, Google may share limited information with us

We use the information we collect to:

• Respond to your quote requests and service enquiries
• Book and schedule electrical jobs
• Contact you about your booking, including confirmation, reminders, and follow-up
• Process payments for completed work
• Improve our website and understand how visitors use it
• Send occasional service updates or promotions — only if you have opted in to receive these
• Meet our legal obligations, including occupational health and safety and compliance with the Electricity Safety Act 1998 (Vic)

We will not use your information for any purpose that is unrelated to the reason you provided it, unless we have your consent or are required to do so by law.

Rincon Electrical does not sell, rent, or trade your personal information to third parties. We may share your information with:

• Our employees and contractors — who need it to carry out the work you’ve requested
• Payment processors — to handle transactions securely (e.g. Square, Stripe, or similar)
• Scheduling and job management tools — such as cloud-based trade software that helps us manage bookings
• Google — through our use of Google Analytics and Google Business Profile, which may process anonymised usage data
• Authorities — if we are required to disclose information by law, court order, or in response to a legitimate legal request

Any third parties we work with are required to handle your information in a manner consistent with Australian privacy law.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information you provide through our website is transmitted over an encrypted HTTPS connection. Job and contact records are stored in password-protected systems.

We retain your information for as long as it is needed to provide our services or as required by law — for example, financial records are retained for a minimum of five years in accordance with Australian Tax Office requirements. Once information is no longer needed, we take steps to securely delete or de-identify it.
While we do our best to protect your information, no method of storage or transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us directly.

Our website may use cookies — small text files placed on your device — to improve your browsing experience and to help us understand how people use our site. Cookies do not contain personal information on their own, but may be used in combination with other data.

We may use the following types of cookies:

• Essential cookies — required for basic website functionality
• Analytics cookies — used through Google Analytics to understand visitor behaviour in aggregate
• Marketing cookies — if you arrive via a paid advertisement (e.g. Google Ads), cookies may track whether that ad led to an enquiry

You can disable cookies in your browser settings at any time. Doing so may affect some features of our website.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate, incomplete, or out of date
• Ask us to delete information we hold about you, subject to any legal obligations we have to retain it
• Withdraw consent for us to use your information for marketing purposes at any time

To make any of these requests, please email us at rinconelectrical@outlook.com or call 03 4250 9530. We will respond within 30 days. We may need to verify your identity before actioning a request.

Our website may contain links to external websites — for example, our Google Business Profile, social media pages, or supplier websites. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on our website with a revised ‘Last updated’ date at the top of the page. We encourage you to review this policy periodically.

If you have a question about this Privacy Policy, wish to access your information, or want to make a complaint about how we have handled your personal information, please contact us:

Rincon Electrical
📞  03 4250 9530
✉️  rinconelectrical@outlook.com
🌐  rinconelectrical.com.au

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.